The program recognizes service organizations for exceeding performance benchmarks and implementing excellent industry best practices. – Greg Gumpright, Director, Services and Support at Sharp Imaging and Information Company of America
The qualifiers include :
- Using only genuine Sharp OEM supplies and parts for all current models
- A focus on commitment to training – technicians must complete monochrome and color equipment training and maintain Gold certification in Sharp’s internal technician academy.
- Exceptional escalated call handling processes – technicians must follow procedures for escalating troublesome issues with Sharp’s dedicated support staff, and update all tickets in a timely manner. One of the criteria is placing Sharp hotline calls on-site to ensure the best chances of resolution
- Utilization of Sharp’s Machine Intelligence Call Assistance System, better known as MICAS, by registering devices on the platform. This data helps us to identify trends and issues in our devices while allowing dealers to be more proactive with their service activities.
Dealers can only achieve AAA Platinum level if they support Sharp’s full line of devices, including light production and A4 lineup and have at least one 3T trainer training on Sharp courses.
Take solace in knowing you’re doing business with one of the best sources for office equipment in the United States of America.
Nationwide Sales and Service
Platinum Copier Solutions is the premier Sharp copier dealer in Texas, but we can cover your office equipment needs nationwide!
Perks of using one vendor company-wide
- Consolidated billing
- Live voice answering for service dispatch and supply orders nationwide
- Uniform fleet with matching interfaces and supplies
- Standardized “clone” file so all of your equipment has identical settings (security, network settings, interface customization)
- Support tools for IT staff to manage entire fleet
- Automated meter reading collection
- Proactive toner shipment (*opt-in)
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Kimberly Gonzalez founded Platinum Copier Solutions in 2007 after building her career in the copier and office equipment industry, which began at just 19 years old, selling Xerox copiers. Her early hands-on experience sparked a lifelong passion for document systems and office technology, ultimately inspiring her to launch her own company. As the 100 percent owner, Kimberly continues to lead Platinum Copier Solutions with a clear vision and commitment to quality.
