Home FAQs How do I request service or report a problem?

How do I request service or report a problem?

If you need service or want to report a problem with your leased copier from Platinum Copier Solutions, start by noting the issue and any messages displayed on the control panel. Observations like unusual noises, changes in print quality, or error codes help our team identify the cause quickly. Having the copier model and location ready also ensures your request is handled efficiently.

Once your issue is reported, we can arrange the appropriate support to inspect the device and restore it to proper working condition. Reporting problems promptly helps prevent minor issues from disrupting daily operations.

Submit a service request to have our team assist with repairs or support for your leased copier.